Frequently Asked Questions
Here are answers to our most common questions. If you do not find your answer, please call us at 844-247-2162 or send us a message.
- Click the My Account button located on the top menu bar
- On the Preferences tab & under the Edit Password section, type your new password in both the password and confirm password fields
- Click the Save Changes button
Yes. To view previous orders click on the My Account button located on the top menu bar and select the Order History tab. All of your web orders are listed, click on an order number to view it. To limit your search results and locate an order within a certain period of time select a Start and Stop date.
In order to qualify for prepaid core return, a minimum of $300 in core values must be returned. All prepaid core returns must be completed via our Core Return Form. Single core returns may be sent back to Hy-Capacity, with the freight expense being the responsibility of the Dealer.
Returning cores allows parts to be remanufactured/recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!
- At the bottom of each of our eblasts, there is an "Opt Out" link in blue. Click the link and follow the steps provided.
- Email us at firstname.lastname@example.org and a member of our team will unsubscribe your email address.
Log into the E-Bill website. Invoices that are unpaid will show on the first screen, as shown below. Click on the paper with magnifying glass icon to view or print your invoice copies.
If the invoice is paid, choose "All" from the drop down to view it.
Click here for more E-Bill information.