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Here are answers to our most common questions. If you do not find your answer, please call us at 844-247-2162 or send us a message.



How do I change my password?
  • Click the My Account button located on the top menu bar
  • On the Preferences tab & under the Edit Password section, type your new password in both the password and confirm password fields
  • Click the Save Changes button
What is the Quick Search?
The Quick Search tool is a search function that allows you to search Hy-Capacity Part Numbers, Model Numbers, Reference Numbers, and keywords – all in one search! Reference numbers include OEM part numbers, vendor part numbers, and competitor part numbers. This list is continually growing. Begin typing and see the results pop-up as you type.
Am I able to view my previous orders?

Yes. To view previous orders click on the My Account button located on the top menu bar and select the Order History tab. All of your web orders are listed, click on an order number to view it. To limit your search results and locate an order within a certain period of time select a Start and Stop date.

Who do I contact if I am having problems with your website?
Call us at 1-800-247-1824 and let us know what kind of problems you are having. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.
What do I do if I want to cancel my order?
Call us right away at 1-800-247-1824. If your order is past the cancellation point, returns must be preauthorized and accompanied by a Return Merchandise Authorization (RMA) number. An RMA Number may be obtained by going to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.
Can I add or delete items from my order if I change my mind?
Most orders are processed very quickly and shipped out. If you want to change your order, please let us know as soon as possible, by calling 1-800-247-1824. We will check the status of your order and attempt to make the necessary changes. If your order has already been processed for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case an RMA Number may be obtained to return the product. To request an RMA Number go to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.
What currency do you sell parts in?
All parts are priced in US Dollars. Hy-Capacity is a US company and only sells and quotes in US Dollars.
Do I pay shipping for parts I return to Hy-Capacity?
You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, Hy-Capacity will pay the return shipping expense. Simply call 1-800-247-1824 and we'll arrange for your return shipping.
What is a core?
The old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.
How do I get the core deposit back?
Send your core back to Hy-Capacity along with your RMA Form to receive your core refund. Returning the core allows parts to be remanufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!