Returns/RMA Request
0 – 30 Days
Full Credit
Full Credit
31 Days – 1 Year
15% Restocking Fee
15% Restocking Fee
Over 1 Year
Not Eligible for Return
Requirements for Returns - Authorized Dealers
Items that do not meet these requirements will be scrapped without credit.
- Product returns must include a valid Return Merchandise Authorization (RMA).
- RMA numbers are valid for 30 days after being issued.
- Products must be received at Hy-Capacity in Humboldt, Iowa.
- Returns will not be accepted by Hy-Capacity sales representatives.
- The customer is responsible for all return shipping charges.
- Total annual product returns may not exceed 10% of rolling 12 month purchases.
- Product returns must be in new/sellable and uninstalled condition.
- Products must be secure and properly placed in original packaging. Hy-Capacity is not responsible for damaged shipments.
- Products must be returned as ordered. Individual pieces from kits, units or other multi packages are not returnable.
- Product returns must be active selling products. Discontinued products are not returnable.
- Special order (R&R, XMISC) items are not returnable.
- Products ordered as part of a discount, special or promo will require offsetting orders. Additional charges may apply.
Credits will be issued to the customer account to be applied toward future purchases. Checks will not be issued for returns.