Frequently Asked Questions

• Click the My Account button located on the top menu bar
• On the Preferences tab & under the Edit Password section, type your new password in both the password and confirm password fields
• Click the Save Changes button

The Quick Search tool is a search function that allows you to search Hy-Capacity Part Numbers, Model Numbers, Reference Numbers, and keywords – all in one search! Reference numbers include OEM part numbers, vendor part numbers, and competitor part numbers. This list is continually growing. Begin typing and see the results pop-up as you type.

Yes. To view previous orders click on the My Account button located on the top menu bar and select the Order History tab. All of your web orders are listed, click on an order number to view it. To limit your search results and locate an order within a certain period of time select a Start and Stop date.

Call us at 1-800-247-1824 and let us know what kind of problems you are having. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.

Call us right away at 1-800-247-1824. If your order is past the cancellation point, returns must be preauthorized and accompanied by a Return Merchandise Authorization (RMA) number. An RMA Number may be obtained by going to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.

Most orders are processed very quickly and shipped out. If you want to change your order, please let us know as soon as possible, by calling 1-800-247-1824. We will check the status of your order and attempt to make the necessary changes. If your order has already been processed for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case an RMA Number may be obtained to return the product. To request an RMA Number go to the Customer Service button located on the top menu bar. Merchandise must be in new condition. Merchandise determined to be in used condition will not be accepted and you will be notified. Special order items are not returnable.

All parts are priced in US Dollars. Hy-Capacity is a US company and only sells and quotes in US Dollars.

You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, Hy-Capacity will pay the return shipping expense. Simply call 1-800-247-1824 and we'll arrange for your return shipping.

The old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.

In order to qualify for prepaid core return, a minimum of $300 in core values must be returned. All prepaid core returns must be completed via our Core Return Form. Single core returns may be sent back to Hy-Capacity, with the freight expense being the responsibility of the Dealer.

Returning cores allows parts to be remanufactured/recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!

There are two quick and easy ways to unsubscribe from our e-mails.

1. At the bottom of each of our eblasts, there is an "Opt Out" link in blue. Click the link and follow the steps provided.
2. Email us at marketing@hy-capacity.com and a member of our team will unsubscribe your email address.

Hy-Capacity currently accepts Visa, Mastercard, Discover and American Express for all orders.

Please double check the credit card, expiration date, and security code that was entered.

Log into the E-Bill website. Invoices that are unpaid will show on the first screen, as shown below. Click on the paper with magnifying glass icon to view or print your invoice copies.

If the invoice is paid, choose "All" from the drop down to view it.

Click here for more E-Bill information.